Thank you for choosing Infinitedesignlab.com for your digital marketing, website design & development, software development, corporate & institutional branding/graphic design, design and packaging, cinematic/architectural walkthroughs, 3D renders, and T-shirt printing needs. We strive to provide the best services possible, but we understand that there may be instances where you need to request a refund or cancellation. Please take a moment to familiarize yourself with our Refunds/Cancellations Policy outlined below:
- Refunds Policy: Digital Marketing Services:
- Refunds for digital marketing services will be considered on a case-by-case basis. If you are dissatisfied with our services, please contact us to discuss your concerns and explore potential solutions.
- Refunds for website design & development and software development services are not typically provided once work has commenced, as these services are highly customized. However, if you believe there has been a mistake or misunderstanding, please reach out to us to discuss the issue.
- We do not offer refunds for these creative services as they are labour-intensive and involve intellectual property. Prior to the commencement of the project, we encourage you to provide detailed specifications to ensure your expectations are met.
- For T-shirt printing orders, refunds will be issued if the received product is defective or significantly different from the approved design. Please contact us within 14 days of receiving your order to report any issues.
- Cancellations Policy: Digital Marketing Services:
- If you wish to cancel digital marketing services, you may do so by providing written notice to us at least 30 days in advance.
- Cancellations for website design & development and software development services must be requested within 7 days of the project’s initiation. A cancellation fee may apply based on the work completed up to that point.
- Cancellations for creative services can be made before the commencement of the project, and any advance payments will be refunded in accordance with our payment terms.
Please note that any materials or work completed prior to a refund or cancellation request may not be delivered or transferred to you.
To request a refund or initiate a cancellation, please contact our customer support team at [contact@infinitedesignlab.com]. We will guide you through the process and address any specific concerns you may have.
Infinitedesignlab.com reserves the right to update or modify this Refunds/Cancellations Policy without prior notice. Please check our website for the most current policy version.
We value your business and will make every effort to ensure your satisfaction with our services. If you have any questions or require further clarification, don’t hesitate to reach out to us. Thank you for choosing Infinitedesignlab.com for your creative and digital needs.